SHOPPING INFORMATION

Delivery charges vary depending with your location, seasons e.g during promotions or giveaway period and the type of product.

  • Some products have free delivery option
  • Customers can enjoy free delivery for shopping above Ksh. 3,000
  • Standard delivery fee is Ksh. 250 for both within and outside Nairobi
  • Delivery at our pick up location at Nairobi CBD is free
  • Shana endeavors to deliver products in good time. Should your order delay to be delivered as per the stated time period on you order, you will notified the cause of the delay.
  • Refund will be made if the item is not delivered in good time. Always feel free to reach us on 0748800004 or email us on support@shana.co.ke
  • Products have different delivery time period depending with the availability;

1. Products available in our warehouse are delivered between same day and an allowance of up-to 5 days is given for both within Nairobi and outside Nairobi. The ideal delivery time is upto 3 days and an allowance of 2 days is given in case of any delay.

2. Products shipping from abroad are delivered between 5 to 10 working days. You will be notified in case of any delay.

Whatsapp/Call Us: 0748800004 Email. support@shana.co.ke

After completing you order, you will receive an email notification for your order invoice. You will be able to track your order in your account to the point of receiving you order.

Yes.

You receive an an email notification with your invoice.The invoice has your order ID for tracking, the product name  and the amount you’ve paid.

PAYMENT INFORMATION

Shana does not support pay on delivery at the moment although we accept returns and refund on all items delivered to our customers. We ensure our customers are satisfied with our product and service.

While checking out, the moment you click the place order button, you will receive an Mpesa pop up on your phone to input your Mpesa pin to complete your order. This therefore requires you to ensure that the mobile number provided is Mpesa  enabled and registered.

We are working on enabling multiple payment solutions e.g acceptance of debit and credit cards to ensure seamless placing of orders.

Wishlist are products you are interested in but you are not buying them immediately. When you save products to buy at a later date, it saves you time from searching for the item again when you want to buy them.

You can add items to your wishlist by logging into your account and clicking the love button found on every product photo at the top right.

If you receive a wrong or damaged product, inform as immediately. Shana works round the clock to ensure customers are satisfied with our service and the products.

After informing as of the damaged or wrong product, Shana will cater for the delivery fee charged on returning the product. The customer will pay for the delivery to our warehouse or pickup location and refunded in full upon receiving the product.

You will have an option of getting a refund, exchange the product or deliver to you the right product in case of wrong product at NO additional cost.

Yes.

In your account you are able to cancel your order and receive your amount in full.This is possible before your order is shipped. Check your order status before initiating the cancellation process.

This allows you to track your order from the time of placing you order to receiving it.

CAREERS

At Shana, we believe in nurturing talent and aligning our employees with our mission by providing necessary support. As a growing company, you are better positioned to join our team so we can grow together.

From photo editors, marketers, designers, IT technicians to buyers we are always looking for talented self-driven individuals to join our team.

Take a look at our open position and become part of our family.

JOB TITLE NUMBER OF POSITIONS
SALARIED AFFILIATE MARKETING EXECUTIVE VARIOUS

Have you heard of making some bucks while working from anywhere and all you need is a phone or PC with internet? Yes, and this time round is not a scam.

Affiliate Marketing is a form of shared marketing where a company selling through website pays a commission to a third party(affiliate) when the affiliate sends customers to the website via a link.

Upon joining Shana affiliate program, you become a Shana Affiliate.

Become Shana affiliate;

  1. Sign up as an affiliate by clicking here
  2. Wait for the approval which you will receive within 24 hour and a communication will be send to your email
  3. Upon receiving your approval, sign in as an affiliate to access your dashboard
  4. In your dashboard, you will see a breakdown of your earnings, commissions,clicks,payments,generate link and settings.
  5. Click on generate link and you will see the below page. Copy the link by clicking the copy button.
  6. Whenever you share your link and it is clicked, you will see your numbers in your statistics (Stats) under visits
  7. When a customer shops using your link, you will be able to monitor under total earning
  8. You can sell a single product by clicking the product you want to sell on shana.co.ke, copy the link of the product then paste on Page URL(6 above). After pasting, click generate link to produce special link for the product. Share the link, whenever a customer buys using the link, you will get paid commission.

Shana has two sets off affiliate programs

1. Salaried Affiliate Marketing Executive

These are affiliates who apply to become Shana Marketers by sending their CVs to careers@shana.co.ke for consideration and signing up for a Shana affiliate account.

Further communication will be sent within 24 hours through email about the status of their application. The affiliate will then be issued with a contract in order for the company to get consent from the applicant of terms of service. The affiliate in this category stands a chance to get other lucrative opportunities within the company.

2. Regular Affiliate Marketing Executive

Regular affiliates do not need to send any CVs or sign any contracts. After understanding how Shana affiliate works, all you need to do is sign up as an affiliate, wait for the approval within 24 hours and start earning. Regular affiliates receive full support from Shana Support Team and get all necessary materials that will be of assistance  in marketing.

Shana focuses in growing talent and offering opportunities. An affiliate does not perform technical tasks therefore no strong educational background is needed.

For Salaried Shana Affiliate Marketing Executives, a CV is needed to have an overview of the affiliates background since they stand a chance to get other opportunities within the company.

Become a Shana affiliate;

  1. Sign up as an affiliate by clicking here
  2. Wait for the approval which you will receive within 24 hour and a communication will be send to your email
  3. Upon receiving your approval, sign in as an affiliate to access your dashboard
  4. In your dashboard, you will see a breakdown of your earnings, commissions,clicks,payments,generate link and settings.
  5. Click on generate link and you will see the below page. Copy the link by clicking the copy button.
  6. Whenever you share your link and it is clicked, you will see your numbers in your statistics (Stats) under visits
  7. When a customer shops using your link, you will be able to monitor under total earning
  8. You can sell a single product by clicking the product you want to sell on shana.co.ke, copy the link of the product then paste on Page URL(6 above). After pasting, click generate link to produce special link for the product. Share the link, whenever a customer buys using the link, you will get paid commission.

Shana has two sets off affiliate programs

1. Salaried Affiliate Marketing Executive

These are affiliates who apply to become Shana Marketers by sending their CVs to careers@shana.co.ke for consideration and signing up for a Shana affiliate account.  Further communication will be sent within 24 hours through email about the status of their application. The affiliate will then be issued with a contract in order for the company to get consent by reading through terms of service. The affiliate in this category stands a chance to get other lucrative opportunities.

2. Regular Affiliate Marketing Executive

Regular affiliates do not need to send any CVs or sign any contracts. After understanding how Shana affiliate works, all they need to do is sign up as an affiliate, wait for the approval within 24 hours and start earning. Regular affiliates receive full support from Shana Support Team and get all necessary materials that will be of assistance  in marketing.